Getting $$ (Cash, Trade, or Comps) For Social Media Posts? Read This.

Bloggers, Facebookers, Tweeters, and others who receive compensation (cash, trade, comps, etc.) in exchange for publishing product promotions or reviews must disclose this fact, or face the wrath of the Federal Trade Commission.

This is probably something all radio stations and their advertising clients will want to be aware of as they work on integrated promotions. Now, in addition to avoiding payola, lotteries, and the like, you'll need to make sure that any favorable publicity that can be tied to compensation - whether that publicity takes the form of a DJ plug, a comment on the station's website, a blog post, or something you put up on your Facebook fan page or Twitter broadcast - is properly disclosed.

Thanks to the folks at Spokane's The Purple Turtle for bringing this to my attention. You'll find their summary and a link to the 48-page FTC document HERE.

Please, Don't Pass It On.

I am standing with my wife in the checkout line at a client's store this evening.

The checker, a guy in his late 40's to mid-50's, takes money from the customer ahead of us and places it into the till. Suddenly he lurches forward and catches an explosive, sloppy sneeze with his bare hands, wiping his nose with the back of one of them on his way up.

He mutters something about "this darn cold," and begins to check us out.

I am not making this up.

I stare as he picks up items we've placed on the conveyor, scans them, and places them back on the belt for bagging.

Evidently the shock and disbelief on my face fail to register.

I say to him, "Don't they provide you with hand sanitizer?"

"Oh, yeah." He points (taking no further action) toward a three-quarters-full bottle at the right of the cash register. "I've been using it all day."

Mr. Sneeze continues to handle item after item, passing them along with his germs down to the kid bagging groceries, who appears unfazed, oblivious to his fate.

Not wishing to cause a scene - in retrospect, probably a mistake - I say nothing more. My wife writes out a check and away we go.

On the way out, I grab a handful of complimentary disinfecting wipes to clean the cart handle and my hands. The gesture is largely symbolic, but there's not much else one can do at that moment.

On the drive home I recount a similar experience from a number of years ago, during a meeting with an advertiser. I was seated in front of the client's desk when her young grandson, a lad no older than five or six years, approached me from the left side. Just as I turned to acknowledge him, he sneezed right into my face, making no attempt to cover it and leaving me with no time to turn away or shield myself from the wet blast. The cold that little bugger shared with me was particularly nasty, and lasted several weeks. I don't think I'll ever forget that sneeze.

I am determined to protect my family and myself from whatever Mr. Sneeze is spreading around. As soon as we get home, I fill a little pump spray bottle with isopropyl alcohol and proceed to disinfect: 20 containers of yogurt, two packages of ground beef, two squashes, two packages of mushrooms, and a carton of cole slaw.

Meanwhile, the checker's words keep going around in my head.

"This darn cold," he said.

Indeed.

Social Networks and Business 101 for Radio Advertising Professionals

Thanks to Eric Rhoads at Radio INK Magazine for sharing on Facebook this article by social media expert Soren Gordhamer posted recently at Mashable.com. It's an insightful and incisive piece on the new opportunities - and pitfalls - that sooner or later will confront all of our radio station clients and everyone else in business, thanks to the inexorable growth and influence of social networks.

Gordhamer touches on four broad shifts that will have a profound effect on the way we do business:

1. From "Trying to Sell" to "Making Connections" Facebook, Twitter, and You Tube have exploded into our daily lives with powerful repercussions. They're redefining how we establish and maintain successful customer relationships, without the limitations formerly imposed by time or geography.

2. From "Large Campaigns" to "Small Acts" Word-of-mouth used to take days, weeks, months, or years to have an impact. Today, thanks to instant communications via the social networks, a small flame can become a raging fire in a matter of minutes. No wonder CEOs, owners, and top-level officers are increasingly engaging their customers directly via Twitter, Facebook, or the company blog. (Most radio stations have integrated these channels into their own websites - or soon will - and AE's with an eye to the future are also helping their advertising clients navigate these waters.)

3. From "Controlling Our Image" to "Being Ourselves" Public scrutiny is a fact of life for a businessperson. The old model suggested a wall of separation between a company and its customers. Forget it. That wall is crumbling and is being replaced by the new paradigm: transparency. Might as well roll up your sleeves, let down your hair, get comfortable in your own skin and let people see you for who you are. This is not to suggest becoming artificially casual or sloppy, or to jettison the professionalism customers have come to expect. But you - and your clients - are also human beings, with a life beyond work. Don't be afraid to share that part of you, also.

4. From "Hard to Reach" to "Available Everywhere" Having a telephone number and an email address is fast becoming not-good-enough. Customers increasingly want to be able to reach you on their terms (read: favorite channel - Twitter, Facebook, et al) and they're spending their time - and money - with companies that get this.

Put on your customer hat for a moment. Think about the last time you researched a purchase online - at Amazon, say, or Cabelas, or some other big player - especially for a new and/or expensive item. Did you check out the customer reviews? Were you influenced by them? (Most consumers say "yes" and "yes.") User feedback on eBay falls into the same category. Do your advertisers make it easy for their customers to provide open feedback? This is no passing fad or light option; it's the wave of the future.

We really do care what others think, say, and do. Today, even a stranger's experience can have a significant effect upon our own decisions and behavior as consumers. And strangers can quickly become friends, fans, consultants or customers.

Success in business will become ever more dependent upon the quality of interactions with customers and prospects, experiences that are no longer confined to stores and offices.

Welcome to the future.

An Opportunity for Any Station in Any Market

Take the total population of your market or listening area. Divide that number by 365.

The result equals the average number of birthdays taking place in your market every day. The actual number obviously will be lower on some days, higher on others. But the point is, every day represents an opportunity to wish some of your listeners a Happy Birthday.

It's easy enough to start a WXXX Birthday Club - have your listeners register via email or a form on your website - and give them some recognition on the air and online.

You might even draw one name each day to win a birthday prize: a cake, a birthday meal, a special gift, etc. - traded in whole or part with advertisers who help sponsor the promotion.

Fun, simple to execute, and it likely would mean a lot to each day's celebrants. What's not to like about that!

Just How Gullible Do They Think You Are?

I've seen my share of pathetic ploys to create store traffic through the use of important-sounding esoteric headlines ("Emergency Inventory Abatement"), but the one I received in this afternoon's mail takes the prize:
REMERCHANDISING RELINQUISHMENT

Bad enough it's billed as a "Private Sale," seeing as how it's addressed "Resident" and coded ECRWSS (USPS abbreviation for "Enhanced Carrier Route Walking Sort Saturation") - in other words, everyone in town is on the mailing list. Reminds me of the furniture store that once advertised on its readerboard sign, "PRIVATE SALE - PUBLIC INVITED."

The second paragraph reads: "In the very near future we will be announcing the decision to conduct a REMERCHANDISING RELINQUISHMENT. In order to complete this enormous task, we must empty the building for new incoming merchandise."

The insult, of course, is that the advertiser is counting on the naivete or gullibility of x-number of recipients to lead them to believe that this is a rare opportunity to take advantage of the advertiser's vulnerable position.

Stupid, stupid, stupid.

Politically Correct Advertising

Five candidates were vying for an open seat on the Washington State Legislature in the recent primary election, held August 18th. Washington being a vote-by-mail state, ballots were sent out at the end of July, giving voters several weeks to make their choice. One of the quirky and somewhat controversial aspects of our primary is that the top two vote-getters, regardless of party affiliation, advance to the general election. This particular race was among four Republicans and one Democrat. I am pleased to report that the candidate whose radio advertising I was asked to handle, ended up cinching the top spot by a comfortable margin over the second-place finisher, another Republican, whose late husband had occupied this particular seat in the legislature until his battle with terminal cancer forced him to vacate the position. The individual appointed to fill the remainder of his term, a former state legislator himself, chose not to run again.

My recommendation to my client was to start early and advertise consistently. Given the size of our sprawling district - larger than the state of Connecticut - we had several radio markets to cover. The plan was to introduce the candidate, her background and qualifications, and then build the campaign around the endorsements of people throughout the district who know and support her candidacy.

I did not want to use prepared scripts and risk having the individuals sound stilted and artificial, which is often the case when asking people to read from a printed page words that are not their own. Rather, I chose to interview - in person or over the phone - the people whose endorsements might be meaningful to voters. Most of these interviews lasted from ten or fifteen minutes; some took considerably longer. I had prepared a list of questions designed both to keep the conversation focused and to elicit meaningful answers. But we kept the conversation open enough so that each individual might have ample opportunity to share his or her insights.

As all experienced writers and producers well know, the greatest challenge (and the real work) is in the editing. I'm not referring simply to removing pauses, stumbles, "uhs" and all the little mouth noises - the saliva clicks, plosive pops, excessive sibilance and clipping - though this is certainly a part of the process, and can require scores of individual edits. Rather, I'm talking about the choice of which ideas, words and phrases to keep, which ones to leave out, and how best to combine them to convey the intended message clearly and effectively. It is painstaking and time-consuming; one might devote several hours of concentrated effort to the creation of a single one-minute spot. But this investment of time and effort often makes all the difference when it comes to the end result.

I created seven commercials for my candidate's primary election effort. Most of them went through several revisions and refinements, based on input from the client and her campaign staff. We ran them sequentially, each airing exclusively for a few days before being replaced by the next.

One of the ironies of the outcome of this primary race (to me, anyway) was that the candidate who theoretically should have conducted the most effective broadcast campaign, given his background in television journalism, his current position in marketing and communications, and his campaign promise to be, in his words, "your communications warrior" came in a distant fifth of the five candidates. He did his own radio spots, in which he sounded quite confident (some thought perhaps a bit cocky) that he was the man for the job. But his strategy, as embodied by his radio schedule, proved anemic. He ran ads (fairly heavily) for just two days during the entire campaign: the day the ballots were received in the mail, and again several weeks later, on the Monday before the election. By contrast, the top two contenders' radio campaigns were much more consistent.

Ultimately, my candidate's greater reliance on radio proved the best overall plan. Even her main competitor acknowledged this, specifically citing her radio campaign: According to a newspaper report:

Pat Hailey, republican candidate for the 9th District House position, said Fagan is likely in the lead because she spent more money and had an extensive radio advertising campaign.

Music to my ears.
Here are the seven spots from that campaign:

A Death in the Family

I've been thinking a lot about death lately.

As a rule, we don't much care to think about death, let alone talk about it. As with politics and religion, death is a subject unsuitable for polite conversation - or so the conventional wisdom would have it.

Still, we're all headed there, aren't we? We may not have a clue as to how or when, but we all recognize that death is the inevitable terminus.

For the Christian death is not something to be feared. Absent from the body means face-to-face with Jesus Christ, forever. No more sorrow; no more tears; no more pain. These are the burden of the living.

Which brings me back to why I've been thinking a lot about death lately: a number of people close to me have been dealing with it personally.

A friend of ours traveled back to Minnesota this week to speak at her dad's memorial service. She'd gone back to see him a couple months earlier when he was in hospice care, knowing that it would be the last time they'd be together this side of heaven. In fact, their parting words to one another were, "See you in heaven." They meant it, and their heartfelt smiles were soul-deep.

My parents are in their 80's. Both have had major health problems in recent years; my mom in particular is in fragile condition. I hope to fly them out for a visit this fall. It could be the last time I see either of them on this earth. We know this and accept it as a part of life. Parents naturally expect their children to outlive them.

But it doesn't always fall out that way.

This past Sunday a good client and friend of ours lost his son, a successful physician just 47 years old, in a tragic accident on a lonely stretch of highway in east Texas. The young doctor and his family were on their way back from his wife's brother's wedding, traveling in two cars. One of the children had to use the bathroom, so they pulled off to the side of the road and father and son got out of the car.

The driver of a semitruck traveling in the opposite direction saw the cars and swerved to avoid them. The father barely had time to push his son out of harm's way, before being struck by the truck. He died instantly.

My family and I learned about this on Monday and since then have not ceased to pray for the loved ones left behind: his wife, their three children (ages 3-7), and our client and friend, the victim's father.

We all face adversity from time to time. We all have problems. Often we're preoccupied with them. Or we focus on them to the point of being nearly consumed by them.

Then we run into someone facing a real tragedy and suddenly our problems are put into perspective. A perspective we should have had all along.

"Many are the afflictions of the righteous, but the LORD delivers him out of them all." Psalm 34:19. God has not promised us exemption from the trials and exigencies of life, but He has promised us deliverance.

According to I Corinthians 10:13, God promises to limit the testing we face to what we can bear. (Note: it's not what we think we can bear, but what He knows we can bear. He knows us better than we know ourselves. Furthermore, He already knows the outcome. So the testing is for our benefit, not His.

"Trust in the LORD with all your heart, and lean not on your own understanding; In all your ways acknowledge Him, and He shall direct your paths." Proverbs 3:5-6

What does this have to do with radio, advertising, or business?

Only everything.

September is Life Insurance Awareness Month

Just finished producing a couple spots for a local independent insurance agency, their contribution to a national effort to raise public awareness of the importance of having life insurance.

I have to admit, this month-long industry observance was not on my radar prior to last week. But, in the client's words, Life insurance awareness month is something I feel strongly about and I hope we can educate the public via these ads.

Face it, life insurance doesn't make for glamorous advertising. Neither do automobile tires. But both are high-priority items where one's family's safety and security are concerned.

Donny Wahlberg is one of this year's national spokesmen for Life Insurance Awareness Month. Here's a link to his video on You Tube.

For my radio friends with insurance agency clients who may wish to invest in a little advertising with you yet this month, to promote Life Insurance Awareness Month, here are a couple of produced spots you're welcome to use as idea starters, or even just download and tag with your client's information. (A favor? Just let me know if you find them helpful.)

September is Life Insurance Awareness Month #1

September is Life Insurance Awareness Month #2

Reaching Out to International Students via Radio

Living in a college town, we see quite a few international students here during the school year.

A few years back one of my clients, a medical clinic, challenged me to come up with a radio spot to reach out to these internationals, hoping to attract them (and their families) as new clients.

With a bit of probing, I was able to determine that the predominant cultures/languages among these foreign students were Hispanic, Chinese, and Arabic (not necessarily in that order). I thought it might be fun to record some of these students speaking in their native tongue, a "welcome" message to their peers. But where would I find them? And how would I be able to communicate with them?

I broached the situation with another client, who owns a popular coffee house on campus. He indicated that he'd have no trouble locating some suitable candidates - students who were bi-lingual and would enjoy helping. There was no budget for all this "talent," but the clinic's administrator did offer to buy fancy espresso drinks for the participants. So, we arranged a day and time to meet together at the coffee shop for a group recording session.

The day came, the group assembled, and everything clicked. As a bonus, a young professor originally from Poland, who happened to be in the coffee shop just then, appeared to be quite interested in our little production. She was quickly pressed into service as an "extra."

The kids were cooperative, patient, and seemed to enjoy "starring" in the project. Afterwards they all received a copy of the MP3 to send to the folks back home.

The resulting :30-second commercial pleased the client well enough that the clinic has trotted out this spot at the beginning of the school year every year since. Here's the spot:

Ode to a Luminous Legume

Every year around this time, I enjoy working with Pullman Mayor Glenn Johnson - a broadcast professor at the Edward R. Murrow School of Communications at Washington State University and longtime stadium voice of the WSU Cougars - as we collaborate on the new radio commercials for The National Lentil Festival, held here in Pullman the weekend before classes begin. I write the copy, Glenn provides his distinctive baritone pipes, and I mix down the final production. Over the years, our work has won awards from national and international festival organizations - but more importantly, has helped to draw thousands to enjoy the festivities.

As this year marks the festival's 21st anniversary, I thought it might be fun to play with the idea of what the typical 21-year-old does to celebrate the milestone birthday. This led to the use of the word squiffy, possibly for the first time on American radio.

A couple years ago I decided to give Tase T. Lentil a voice (mine, digitally manipulated), singing his own jingle, and we've trotted it out again for another run.

The Festival has long relied on local radio to get the word out. In recent years, radio stations in Washington, Idaho, Oregon, and Montana also have been invited to air spots in exchange for receiving "lentil loot" (t-shirts, posters, wine glasses, lentils, recipes, etc.) to give away to their listeners, extending the campaign into regions that would not otherwise be reached.

Here are a couple of this year's spots.

The Punk Marketing Manifesto

Just discovered these punk marketing guys earlier in the week. Dove into Richard Laermer's substantial marketing/PR blog and poked around the website, where I came across their "Punk Marketing Manifesto" - Their subject is brands. As radio advertising sales professionals, we are brands to our clients. They, in turn, are brands to their customers. With this in mind, here are a few pearls from the Manifesto:

#1: "AVOID RISK AND DIE: In times of change the greatest risk is to take none at all." The greatest rewards go to the risk-takers who refuse to be intimidated by adversity and press on with their eyes on the objective. When confronted by enemy artillery firing at his advancing troops, Patton's typical response was not to retreat or take cover, but to advance rapidly toward the enemy. Experience had taught him that the enemy most often underestimated the distance to be closed, leading them to overshoot their mark. Patton's aggressiveness saved many American lives. He covered more ground, liberated more cities, killed or captured more of the enemy, and turned in fewer casualties than his peers. The greatest accomplishments in any field - including sales and business - usually involve calculated risk-taking.

Related to risk, #3: "TAKE A STRONG STAND: Trying to be all things to everyone...inevitably results in meaning little of interest to just about everybody." How often do advertisers ask us to throw everything but the kitchen sink into their advertising messages, diluting them to the point of ineffectiveness? "The commercial sounds great. But could you put my phone number in at the end? And my store hours? And that we have a combined 37 years of experience? And..." You have to say No. For the client's sake and that of the campaign. Remember Roy Williams' nine-word dictum: The Risk of Insult is the Price of Clarity.

Related to taking a stand, #7: "MAKE ENEMIES: All brands need to position themselves against an alternative." Roy's dictum again. Uncover and focus on your strengths; let the rest go. Your presentations and results will be the better for it.

I've ordered Laermer's books and am looking forward to delving into them. Stay tuned.

Patient Radio: Actual Illness or Acute Hypochondria?

My old college friend Carl commented on this brief post I made on Facebook:

Just read: "To provide a significant boost to your happiness, force your face into a smile and hold the expression for 20 seconds." From "59 Seconds. Think a Little, Change a Lot."

The reference is to a book review I read in the London Telegraph's online edition. I tend to be wary of those who take "the power of positive thinking" to an extreme and read their advice with a healthy dose of skepticism. But what I read of the book in the reviewer's article seemed practical and sensible. For instance:

...you can ward off potential liars by closing your eyes and asking them to put their comments in email.

And

Next time you attend an important meeting, obtain a quick and easy psychological advantage by sitting in the middle of the group.

Practical advice.

Then my friend Carl posted his succinct comment: Surprising how easily we can change some things if we choose. Two things we can control- our attitude and our actions.

My immediate application was personal. I reflected on how easily one can fall into the trap of fretting over things he can't control, while neglecting the things he can control.
We attempt to look at life through the wrong end of the telescope and it warps our perspective.

Attitude and action. We can't control them in others, we may not be able to control our circumstances, but we most certainly can choose to control what we think, say, and do.

The radio industry hasn't been exempted from the economic slowdown but generally speaking, the mom-and-pop broadcasters on Main Street are faring much better than their mega-chain counterparts who hitched their wagons to Wall Street. Despite all the challenges that confront us as we attempt to ascertain our role in the emerging new media landscape of social networks, smartphones, Ipods, and Internet radio, it's silly to think that somehow there will be no place left for local radio.

Balderdash. Horsepucky.

The shape and capabilities of the receiver may change, but the listener's desire, need, or capacity for the unique companionship and sense of place provided by the people on the other side of that receiver remains as strong as ever.

It's bad enough to have to deal with real ills. Why add the burden of imaginary ones?

Attitude and action. Two things we can control.

It's time to get a grip.

Go out and serve someone. Help a client. Fill a need. Make yourself useful.

And if you need to, take 20 seconds to hold a smile.

It doesn't hurt a bit.

Harness the Power of a Five-second Commercial

I sold my first five-second radio commercials back in 1975. (For the record, that's thirty years before Clear Channel would proclaim "Less Is More" and with great fanfare begin offering five-second "adlets" or two-second "blinks." Twitter founder Jack Dorsey had not yet been born. Heck, Al Gore hadn't even invented the Internet, though he may have been toying with the idea. But I digress.)

I started selling five-second ads because a legendary radio sales trainer taught me how effective they could be. He wasn't alone. The Radio Advertising Bureau also reported that some stations were having success with what they called "eight-word ads."

There are at least three advantages to shorter ads:

1) They force the ad writer to craft a clear, concise message. There's no room for "fat" in a five-second ad.

2) It's much easier for a listener to comprehend, retain, and recall a short message in its entirety. It's in-and-done before the listener can even react to it! (Stick around and I'll share with you a powerful technique for demonstrating this effectively to a prospect.)

3) Because five-second ads cost less than :30's or :60's, the advertiser's budget buys him greater frequency (more repetition of his message).

Short ads can be deployed to trip the recall switch, reminding the listener of something he's heard about in greater detail in a longer commercial. Think of this technique as "clutter busting" - referring not so much to the other ads on your station as to all of the messages that bombard us daily everywhere we turn, from computer monitors and cell phones to the chatter of our co-workers, from in-store POP to ads on public benches, buses, billboards, and buildings, television, newspaper, magazines. While there may be disagreement as to how many advertising messages we see or hear in each day, we can agree that there's plenty of competition for a listener's attention. We live in an age when distractions are plentiful.

So, let's say you've sold your client a schedule of :30's or :60's to get the word out about his big store-wide sale. His commercials include a number of price-and-item illustrations, maybe a special financing offer, prize drawings, and so forth. Let's imagine that he's running ten commercials a day for ten days, and these ads are scheduled to run between 6:00 a.m. and 7:00 p.m. Assuming even distribution, he's running one ad every 78 minutes.

By adding just ten five-second ads per day to his schedule, you've doubled his frequency, cutting the time between exposures in half. Add another ten and now your listeners are being reminded about his sale every 26 minutes. The marginal cost of the additional five-second ads has tripled his frequency!

All other factors being equal, this advertiser is going to enjoy better results from his buy on your station, which ought to bring him back for more.

Sometimes longer ads aren't even necessary. It's quite possible to build an entire campaign around five-second ads exclusively. I have a client who for many years has sponsored the weather update following network news at the top of the hour. His five-second message - usually a positioning statement, but occasionally a call-to-action - runs once an hour, 24 hours a day, 7 days a week. For all intents and purposes, his advertising message reaches the station's entire audience.

Every listener, every day.

Think about that. How many of your advertisers can claim with reasonable certainty to reach every single listener on your station during the course of a day or a week, let alone all year long? It's terrific exposure, and much easier for an advertiser to achieve and afford with a five-second ad.

The proliferation of satellite-delivered syndicated programming has all but eliminated the flexibility most stations once enjoyed when it came to scheduling commercials. If your station does all its own programming, consider yourself fortunate, indeed. You still have the freedom, or at least the potential, to schedule ads of any length, in any combination, at any time. The world is your oyster. Go for it. Stations whose programming comes via a bird in the sky have little choice but to fill fixed-length breaks with fixed-length ads at fixed times, with few opportunities for deviation from the :30/:60 standard. It might be worth sitting down with your Program Director and asking him to identify any possibilities for running short ads (such as the :05 weather sponsorship mentioned earlier).

If you are able to identify and secure the appropriate inventory, and you're ready to put it to work for an advertiser, here's a technique you can use to demonstrate to your prospective client the power of a five-second ad:

First, write the copy. Create the actual message that you're going to propose the client run for this campaign. Take the time to make it a good one. (I recall this Jim Williams classic: "Don't Make a $500 Mistake. Bob's Used Cars.")

When you're sitting across from the prospect, tell him, "I'd like you to help me with a little experiment." Pause. Make sure you have his undivided attention. Then, read the five-second copy aloud, with appropriate feeling.

Read it a second time.

Read it a third time.

Then, ask him to repeat what you just read.

In most cases, he'll repeat it verbatim without hesitation.

"You've just demonstrated the power of a five-second ad. I read it to you only three times and already you have it memorized, the whole thing."

Rehearse the advantages of the five-second ad with him:
1) forces lean, concise copy;
2) more easily understood, retained, and recalled by the listener (as he just demonstrated)
3) allows more frequency within a given budget

Then, present your proposal. Make the sale. And enjoy the results.

More than three decades ago, I used to drive the 55 miles between Winona and Rochester, Minnesota, two or three times a week. One Sunday I tuned in to Chicago's WGN (720 AM) and kept it there to hear what was happening in my old hometown. I don't remember the name of the host (though as I recall he had the most wonderfully soothing rich bass voice), but to this day I do remember two ads that he read live, several times each, during the course of my commute:

"Seven-Up, the Uncola. Chicagoland's Number One Refresher."

"Chapped Lips Need Blistex. Buy Blistex."

I swear, I never intended to memorize them. It just happened.

Like magic.

Share Your Radio Station-Produced Entry to the Mercury Awards...

Patrick Cleary is upset with the Radio Advertising Bureau. In an article in this morning's RBR, the president of Lost Coast Communications, Inc., parent of Ferndale, CA stations KHUM, KWPT and KSLG-FM isn't mincing words as he shared his displeasure over there being no Radio-Mercury Award for Radio Station-produced commercials this year.

As you've probably read or heard by now, the final round judges (all agency folks) determined that the quality of this year's station entries wasn't good enough to pass muster, so they invoked a Mercury rule that allows them to drop the category and award no station prize this year.

Ouch, that stings.

I share Mr. Cleary's disappointment. As an annual RMA entrant since 2004 (with two horses in this year's race), the judges' decision took the wind out of my sails, too. It took me a couple of days to adjust to it. I called Meghan Buonocore at the RMA headquarters in NYC shortly after receiving the finalists announcement on May 21st, to ask her what was going on. She said that the judges had "raised the bar" and none of the station entries measured up this year. End of story.

Disappointed as I was (and am) at the absence of radio station representation from this year's Mercury competition, I cannot bring myself to endorse Mr. Cleary's call to withdraw from the RAB.

Yes, the organization has its share of weaknesses and inconsistencies (who doesn't?) - as, for instance, its clarion call to stations to write and produce superior commercials, while at the same time providing its own members who come looking for ideas with cliché-ridden pap that ought to have been rejected upon receipt, let alone archived to spread around the industry like a bad cold.

Nevertheless, I believe the RAB's strengths outweigh its shortcomings. As I posted earlier, their offer of a personal membership is something I'd been wanting for a long time, and I jumped at the chance to acquire my own. Even if the RAB were to purge its archives of the stuff that doesn't measure up to its lofty aspirations, there would remain an extensive body of valuable research and creative inspiration, of significant benefit to radio advertising sales professionals and their clients.

That said, Mr. Cleary's message deserves a thoughtful response from RAB's leadership. Some of radio's best and brightest are unhappy with what they perceive as a cold shoulder from the very organization that should be their champion, their advocate, their friend.

Meanwhile, I suspect lots of radio folks would enjoy hearing the Radio Station-produced entries that were submitted to this year's Mercury awards. I know I would. So, over at Radio Sales Café we've created a special forum where station producers can upload their entries to share with others in the broadcast community.

Here's my introduction to that forum:

"The Risk of Insult is the Price of Clarity." - Roy Williams (The Wizard of Ads)

OK, so I'm going to take the plunge and post the two commercials I submitted for this year's Radio-Mercury Awards competition (links below).

They're not stunningly produced, but I believed the copy was sufficiently engaging (it certainly was from the clients' perspective) to be airworthy, if not competition-worthy.

Though, frankly, I'd hoped at least one of them would make it into the finals, even if I didn't expect either of them to win the prize.

I have been supporting the Radio-Mercury Awards since 2004, the year I first entered any of my work into competition. I was surprised and humbled when I learned that my submission had won the Radio Station-Produced award that year. But I was also encouraged by it and determined to improve the quality of all my work.

The following year I entered 5 or 6 spots; one of them was chosen as a finalist. Each year thereafter I've entered at least one or two spots, though I will admit that none has equaled my 2004 entry (which, by the way, is still running on the air as part of a multi-spot campaign for the client, and still producing measurable results for him). Nonetheless, I've thought it important to support radio's premier advertising competition, to continue to raise the bar for our industry and advertisers.

On May 21st I received the email from RAB announcing the finalists and immediately noticed, to my great dismay, the absence of any station-produced finalists. A telephone call to Meghan Buonocore at the RMA headquarters confirmed this, and I have to confess, it took me a day or two to come to grips with the judges' decision.

As one of the early round judges this year, I had an opportunity to hear what I considered some good examples of station-produced advertising. (Listening to the best of them cemented the realization that my own entries weren't likely to win, place, or possibly even show.) It surprised me to see none of them emerge as finalists.

After reflecting on the situation, my biggest personal takeaway was a resolve to do better work next time. But I can understand, and to a certain degree share the feeling expressed by other radio station folks that maybe the playing field for radio work wasn't completely level.

That's water under the bridge now.

I'd like to urge the RAB - Radio Creative Fund to consider balancing the final round panel of judges, by including representatives from the radio side, and not solely the agency side, to avoid the appearance of elitism.

To the extent that this year's RMA competition has been tainted by the wholesale exclusion of the Radio Station-produced category, the RAB would do well to reach out to its station members to answer any questions, address their concerns, and attempt to make next year's RMA a happier occasion for everyone in radio.

So now, let's hear what you did!

An Offer You Can't (or Shouldn't) Refuse...

When I learned that the Radio Advertising Bureau has begun to offer personal memberships, I could hardly wait to sign up.

At $210 a year, it's a bargain.

$210 a year. $4.04 a week. About the price of a 20-ounce Espresso drink. Or a Happy Meal.

For a veritable treasure trove of research and resources quite likely unsurpassed by any other advertising organization.

The RAB's vast archives contain tools to make creating and selling radio advertising easier, more productive, and more likely to generate results for radio advertisers.

Now, I've not agreed with everything RAB has said or promoted over the years. Decades ago, they often seemed to reflect and reinforce Radio's inferiority complex, the idea that the highest and best use of our medium was in a supporting role to print or TV, as part of a media mix. (If the ad buy were a martini, Radio was the vermouth or the olive.)

But gradually the RAB reflected a growing confidence in our medium, i.e., that Radio as a primary medium was capable of carrying 100% of the weight of a campaign and make it work!

Beginning with radio sales trainer Jim Williams, his protegés Chris Lytle, Chuck Mefford, Darrell Solberg...along with folks like Sean Luce, Dave Gifford, Jim Taszarek, Paul Weyland, and Jerry Frentress...and more recently Norton Warner, Jeff Dostal, Michael Tate and Matt Hackett, radio advertising sales professionals have had unparalleled opportunities to understand and unleash the unlimited potential of our medium. Support from the ad creation side has come from folks like Roy Williams, Dan O'Day, Jeffrey Hedquist, and others (watch for a guy named Doug Zanger to be making big radio waves in coming years). I'm sure there are many more I've failed to name (Jason Jennings just came to mind).

The point is, for many years now the RAB has been leveraging the talents of these folks and others for the good of our radio team and every last player.

$4.04 a week ought to be impossibly attractive, like the sizzle and smell of a prime ribsteak on a bed of hot coals (sorry ... it's Friday dinnertime and I'm fantasizing).

Personally, I was thrilled to be able to secure a personal RAB membership, for my benefit and ultimately the benefit of my clients.

Eric Rhoads, publisher of RadioINK, wrote a thought-provoking piece in which he expressed his concern for the future of RAB, which is facing cutbacks in the support it typically has enjoyed from the largest broadcast groups. They recently (and undoubtedly painfully) announced layoffs that included veterans George Hyde and Mike Mahone, themselves champions of education and training for thousands of radio advertising salespeople.

Whatever the reality of their present circumstances, of this much I'm certain: every membership matters to RAB.

Please consider supporting them with yours.

Thank you!

$8000+ Advertising Workshop Sells for $1.29 on eBay

I was a little surprised to see the folks at Aria offering their "How to Advertise in a Tough Economy" workshop on eBay to the highest bidder.

Billed as an "Economic Stimulus Package" for radio stations, the workshop is said to have a value of between $8000 and $25,000, depending on market size.

I was more than a little surprised to see the final bid: $1.29.

Perhaps business isn't as bad as some folks are saying it is.

Or...maybe it's worse?

$2500+ for Thirty Seconds: "Don't Tax That Dial!"

The NAB has announced a contest, open to all over-the-air U.S. broadcast radio stations, to create a thirty-second political spot encouraging defeat of the so-called "performance tax" on radio stations. The (mainly foreign-owned) record industry, represented by the RIAA, is trying to compensate for a failing business model by levying a fee on radio stations that play music, utterly destroying the symbiotic relationship that has existed for many decades, to the mutual benefit of artists, stations, and listeners.

According to an article in RADIO magazine:

The winning entry will be awarded $2,500 and be recognized at The 2009 NAB Radio Show in Philadelphia. Additionally, airfare, hotel accommodations and complimentary NAB Radio Show registration for two will be provided to the winning entry. Entries for the competition, open to over-the-air U.S. broadcast radio stations, must be submitted to the NAB no later than 11 p.m. EDT on July 31, 2009. Stations must complete a Political Agreement Form and place it in the political portion of their public file for a period of two years. Complete rules, guidelines and supporting material can be found on the NAB website

OK, so here's an idea: invite several of the station's best clients to participate in the effort personally. Presumably these advertisers have a vested interest in the continued existence and health of the station, their valued marketing partner. So, they talk about the station's importance to them, both as listeners and as advertisers, and urge their fellow listeners to contact their legislators to reject the Performance Tax. Advertisers enjoy some additional exposure, reinforcing their ties with the station and its listeners, and the station gets the message out in a "bigger" way.

Everybody wins.

In fact, stations could even sell these opportunities to advertisers (rather than giving them away) - with an offer to share the cost of the schedule in view of the shared benefit. I can think of a few advertisers in our own market who would take advantage of such an offer.

After all, it's essentially cause-related advertising, right?

Only in this case, the cause is us.

Worth considering.

You Can't Recall the Bullet After You've Pulled the Trigger!

Sent an email to 100 local clients earlier this week, announcing a new format and a chance to win $7200 worth of advertising. I spent over half an hour composing the message, getting it just right, and making sure the two attachments were correct.

As is my practice, I sent the email to my own address as well.

You can only imagine my chagrin when upon opening my confirmation email, I saw (in 18 point type, no less) the name and email address of one of the recipients pasted into the first sentence of my correspondence, breaking the sentence, the flow, and the appearance of the message.

I cringed. I winced. I said bad words.

It looked stupid. I looked stupid. In front of 100 people.

And there wasn't a thing I could do to change it.

However, I couldn't in good conscience let it pass without acknowledging and attempting to correct the mistake, so I sent a follow-up email with the following message and illustration:

"Caution: bullet cannot be summoned back
into gun once trigger has been pulled."
(Rod's lesson for Monday)

Does Not Advertising Mean You're Going Out of Business?

From today's "Radio Sales Today" newsletter, research on how not advertising during a recession can hurt your brand.

The research study, "Advertising's Impact in a Soft Economy," which was undertaken to determine whether stopping advertising during the recession could harm a business, takes an in-depth look at specific consumer perceptions regarding firms that continue to advertise in the current economy, as well as those that do not.

Not advertising can harm brand

Advertising appears to play a key role in consumers' view of how a business is doing, the study found. By not advertising, businesses may be sending a warning signal to current and potential customers, Ad-ology said.

For example, when consumers no longer see/hear advertising from an auto dealership during a down economy, 50 percent say they view the dealership as "struggling." In addition, 19 percent feel these dealers are "less willing to deal," and only 7 percent believe they "must be doing well."

On the other hand, when a dealership advertises during tough times, 34 percent believe the dealership to be committed to doing business.

Consumer perception is similar for stores and banks.

Click on the link for the full article. (Source: Marketing Charts, 05/25/09)

Speaking of Better Radio Ads...

Listening to the finalists in the 2009 Radio-Mercury Awards and reviewing the briefs for the integrated campaigns is as instructive as it is entertaining.

Don't miss the opportunity to gain valuable insights into the inner workings of these million-dollar campaigns. The education is priceless. The tuition, free.

Here's the link.